FAQs
At any premises serving alcohol, customers will be required to order, be served and eat and drink while seated (even if no alcohol is ordered). If a venue does not serve alcohol, then customers can order and collect food and drink from a counter but must consume food and drink while seated at a table.
Staff must wear face coverings in indoor areas, unless they are separated from customers by a screen or something similar. Face coverings do not need to be worn outdoors by staff or customers.
For more information about recording customer details, please see the FAQ titled ‘How is my information used for the purposes of Test and Trace?’ at the bottom of this page.
Guests must wear face coverings inside, but staff are not responsible for enforcing this law, while payment should be taken at the table or outdoors where possible. If it's not possible, payment can be taken indoors, where the customer should wear a face covering unless exempt.
Only one customer should be indoors at any time for the purpose of making payment, and businesses should operate a tab system to ensure customers do not need to make multiple indoor payments during their time at the venue.
Only customers that state they are medically exempt from wearing a face mask will be admitted without a suitable covering. Please also note that face masks can be removed should a customer request it so that they can communicate better. This can be especially helpful when dealing with someone who must lip-read to communicate. When this is required, social distancing of 2m must be observed.
By signing up to the ECC we commit to exclusively sourcing 100% of our chicken from suppliers who meet or exceed the standards set out in the ECC by 2026. All chicken products currently on our Wimpy menu are sourced from an approved, reputable supplier and meet current EU animal welfare laws and regulations. This move further underlines our commitment to animal welfare and follows our decision in January 2018 to only use free range eggs for all our own label products on the menu.
This recipe has been established for many years and we are proud to use only British Beef as is flashed on the front of menus. We use only approved and independently accredited manufacturers to supply all of our products.
The Wimpy menu includes many other meat-free alternatives and non-meat items. However, these items may be cooked in the same oil as meat or fish products and Wimpy does not claim any menu item (other than the Vegan Burger) as being specifically suitable for a vegetarian or vegan diet.
We recognise that individual customers’ needs can vary significantly and are always happy to discuss your specific requirements at the restaurant.
We recognise that individual customers’ needs can vary significantly and are always happy to discuss your specific requirements at the restaurant.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor of Wimpy you will be asked to provide some basic information and contact details. The following information will be collected:
- the names of all customers or visitors, or if it is a group of people, the name of one member of the group;
- a contact phone number for each customer or visitor, or for the lead member of a group of people;
- date of visit and arrival time and departure time.
The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue. If you are not satisfied, you can email your complaint to info@wimpy.uk.com.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.