FAQs

Yes. In addition, sanitising hand dispensers are available for drivers, staff and customers. Restaurants display posters promoting regular handwashing and sanitising. Staff also have access to places where they can wash their hands with soap and water at 15-minute intervals.

We support members of the team that wish to wear PPE and all restaurants have access to masks and disposable gloves.

All team members have been trained in the range of operational changes and protective measures that we have implemented across our restaurant estate. All restaurants have hand sanitiser dispensers for customers and drivers to use during their visit. Perspex screens are also being fitted to counters where transactions take place. We also encourage contactless card payment at all our restaurants. We have introduced capacity limits and all restaurants have social distance floor stickers showing customers where to safely wait whilst queuing. There are also designated waiting and pick up zones clearly marked. Washroom facilities, where open, are limited to one person at a time and are sanitised frequently.

All kitchen surfaces are washed and sanitised before each shift and every hour during service. All kitchen staff thoroughly wash their hands at 15-minute intervals. During service, utensils and chopping boards are sanitised after every use and washed at high temperature every hour. Social distancing measures are in place if more than one person not from the same household is in the kitchen area and maintain a safe distance between back of house and front of house staff. All orders leave the kitchen in sealed bags – our Wimpy sticker on your bag shows it has not been tampered with and is safe.

All customers must maintain a safe distance in accordance with Government guidelines, thus limiting the number of customers we can let into our restaurant at a time, depending on the floor space. Please be patient and respect other customers. The restaurant reserves the right of admission only to customers who fully comply with all the safety protocols as per Government and restaurant regulations.

Contact-free delivery service allows customers and riders to request in the app that food is left safely on the doorstep. We are working closely with delivery partners to ensure that any risk to their drivers, and to our customers, is kept to an absolute minimum. All Wimpy restaurants practice contact-free handover and social distancing, by creating separate hand-off and waiting areas. All orders leave the kitchen in sealed bags – our Wimpy sticker on your bag shows it has not been tampered with and is safe. We are limiting the number of riders waiting inside the store at any time and provide an area for them to wash/sanitise hands and sanitise their rider kit.

A process where customers can order their meal in-store over the counter to take away. The customer is to stand in queue at allocated social distance floor markings. The customer will place their order over the counter with the cashier, make payment, then wait in the allocated waiting area. When the meal is ready, a team member will bring the meal on a tray to the customer in the waiting area, maintaining a safe distance and no physical contact.

A process where customers place their order by phone to pick up at the restaurant. Customers who ordered for collection will join the takeaway queue to reach the counter to make payment for their order if they have not already paid over the phone. The customer will either be allowed to enter the restaurant for collection, have a team member bring their order to them or alternatively pick up their order from a dedicated collection area/table.

A nutritional booklet is available in all Wimpy restaurants, so please ask your server for a copy. This provides the full nutritional information for each menu item, as well as listing the presence of any allergens. In addition, we also publish an Ingredients and Allergen guide giving details of the component food products that we use to assemble our meals. This is available on our website and for reference in our restaurants.

Our home delivery service operates with a reduced menu but still serves the same Wimpy products found in our restaurants. Please view the nutritional and allergen information provided in our online menu.

Yes. Since January 2018, all own label Wimpy products – including the eggs used in our own delicious sauces - are free range and all shell eggs supplied through the Wimpy distribution channel are only free range. Wimpy has further committed to switching to cage-free alternatives on the remaining very small number of non-own label products that contain egg ingredients on our menu. This will be in place by 2025 at the latest. In the meantime, we continue to work closely with our third party suppliers in order to achieve this change at the earliest opportunity.

Wimpy UK has adopted the European Chicken Commitment (ECC). This decision builds on our stated commitment to recognise the importance of higher welfare standards for chickens and also underlines our desire to source food sustainably.
By signing up to the ECC we commit to exclusively sourcing 100% of our chicken from suppliers who meet or exceed the standards set out in the ECC by 2026. All chicken products currently on our Wimpy menu are sourced from an approved, reputable supplier and meet current EU animal welfare laws and regulations. This move further underlines our commitment to animal welfare and follows our decision in January 2018 to only use free range eggs for all our own label products on the menu.

The first Wimpy opened in The Strand, London in a Lyons Corner House in 1954. Wimpy, then owned by J. Lyons & Co, was the first hamburger chain to be set up in the UK and rapidly became known as the “home of the hamburger”. The name “Wimpy” came from Popeye’s friend, Wellington Wimpy, who loved hamburgers just as much as Popeye loved spinach.

The Wimpy brand is owned by Famous Brands Limited and is Africa’s largest branded food services franchisor. The Brands portfolio consists of 25 restaurant brands, represented by a network of 2,853 restaurants across South Africa, the rest of Africa, the Middle East and the United Kingdom.

All of our restaurants are owned and operated by our dedicated franchisees. Some have been part of the Wimpy family for many decades and some are multi-generational, with parents passing their Wimpy knowledge on to their children. We are always on the look-out for enthusiastic and dedicated new franchisees across the UK and you can find out more by visiting this page.

Find out more about how you can own your own Wimpy restaurant here.

Our burgers are made from 100% British Beef with just an added seasoning. This means that the burger patty recipe is actually 99% beef (which is 100% British) and 1% seasoning. The seasoning is made up of salt, pepper and spices and because some of the spice is carried on wheat flour there is therefore a very small amount of wheat gluten present in the finished product. Our burgers have always contained our unique seasoning and we give full information about the ingredients and allergens that are present in our nutritional booklets in-store and on the Wimpy website.

This recipe has been established for many years and we are proud to use only British Beef as is flashed on the front of menus. We use only approved and independently accredited manufacturers to supply all of our products.

The Wimpy menu includes many meat-free alternatives and non-meat items. However, because our meat-free menu items may be cooked in the same oil as meat or fish products, we do not currently offer any item as being specifically suitable for a vegetarian or vegan diet.

We recognise that individual customers’ needs can vary significantly and are always happy to discuss your specific requirements at the restaurant.

A number of items on our menu are free from ingredients containing gluten. However, we cannot absolutely guarantee that cross-contamination will not occur within the restaurant environment and therefore do not currently promote any foods with a specific “gluten-free” claim. We would always advise that you seek guidance from your doctor or medical professional to discuss the suitability of any of our menu items in relation to specific dietary requirements. Details of ingredients and allergens in our foods can be found in our In-Restaurant Information Guide available on-line and in-store by request.

We do not currently have Halal accreditation for any of our restaurants and do not specifically identify any of the products on our menu as being suitable for a Halal diet.

Many of our menu items could be suitable for a Halal diet and a number of the ingredients we use are Halal certified at origin. However, we have common food preparation areas within our kitchens and use the same cooking equipment for all products and cannot therefore guarantee that this will not compromise their status for customers with this dietary requirement.

We recognise that individual customers’ needs can vary significantly and are always happy to discuss your specific requirements at the restaurant. 

Whether you have a fabulous Wimpy story to tell, great service to share or a complaint you want recorded, contact our Head Office.

If you are not 100% satisfied with your Wimpy experience, it’s important you raise your complaint with the restaurant staff at the time to ensure issues are resolved swiftly. All Wimpy restaurants are franchised, which means they are independently owned and managed, therefore Wimpy does not have control over the day-to-day management of the restaurant. If however you are not satisfied with the way in which your complaint has been dealt with, please contact our Head Office here.